Exchange Policy

Ring Exchange Policy

We want you to love and cherish your items. If you have gotten your size mixed up or have decided on another style instead, you may return the item(s) within 100 days of receiving it for an exchange from the original purchase date. The ring must be in its original condition with no scratches or damages.

If you need to perform an size exchange, simply fill out ourRequest Exchange Form specifying the reason for your request. This helps us to process your request in the most efficient and timely manner.

You can send the product back to aloharings with any courier and method of shipment you choose, with the understanding that the product is in your possession until delivered to our office, and verified as delivered by signature or delivery confirmation if chosen.

We offerFREEreturn shipping from Honolulu, Hawaii for your exchanged item(s) within the United States. Simply follow the instructions Exchange Process below and your are all set to go. International customers will need to purchase a return shipping label which we will provided once the Request Exchange Form has been submitted.

Below are the steps to exchanging or returning a ring for new new size/style.

1. Send the ring back to us using the delivery method of your choice to the address below. Please make sure to send your original invoice or an copy of the invoice. Once shipped, please obtain the tracking number on the parcel which will be used in the next step.

aloharings- Exchanges
334 Seaside Ave 804
Honolulu Hawaii
96815
2. Once you have obtained the tracking number from the shipping courier, please fill out the exchange request form. To look up your order, please login or create an account. You must use the email address that was used to purchase the item.

3. Once the parcel has arrived back to us in Honolulu, we will contact you that we have received it and we will provide you with an approximate turnaround regarding your new ring. You will then receive a second email with the tracking number once your new ring(s) has shipped back to your location.

If faster service is need to meet a wedding date, please let us know on the form, so we can make arrangements to expedite your exchange.