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Frequently Asked Questions
How can I track my order ?
You can track your order by clicking HERE and providing your order number and email address that you placed the order with.
Track your order:
When will my order ship ?
Once your order is successfully submitted and paid for, we will ship your order within 1-2 business days of purchase via the shipping method you selected at checkout.
During the holiday season, this may be closer to 3-4 business days.
For engraved items, this lead time is 3 business days.
Please plan accordingly. Orders are not shipped on weekends or holidays (including express shipping options).
How long until I receive my order ?
This largely depends on what shipping method you selected upon checkout. Estimated shipping times are shared in the shipping method selected.
You can expect a tracking email within 2 business days of placing your order from info@aloharings.com. Please allow 2-3 business days during the holiday season.
Sometimes this goes to the spam or promotion folder, so please be sure to check there.
INTERNATIONAL ORDERS*
Depending on customs and clearance times, orders can take up to 20 business days to receive.
Please note international shipments may experience additional charges and delays in import / duties fees.
Are all international orders subject to custom/duty fees?
All international packages may be subject to fees and duties by your government.
All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient.There is a chance that you will not get charged duties/customs fees, however, we cannot be responsible for these fees in any way in case you do get charged. The funds go exclusively to your own government. Please contact your customs or local post office for more information.
For warranty replacement packages,where the duties and taxes have already been paid for the original order, we send the proper documentation (Commercial Invoice) noting the item as such. Some countries still require duty payment on warranty replacement items. If this is the case, please reach out to our Customer Support team by clickingHERE, and we will be happy to take care of those for you only if your item is being replaced under our Warranty.
If I purchased a pre-ordered item with non pre-ordered items, will the shipment be split or sent together?
The items will not be split if it is placed under one order number, and all items will be sent on the date the pre-ordered item is due to be sent.
If you would like the shipment split, please be sure to order on separate transactions.
If you have already ordered on one transaction and would like to edit or split the shipment, please contact Customer Support by clickingHERE. Shipping fees may apply.